Terms of Service

1. Agreement to terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User", "you" or "your") and ContentRush Pte. Ltd. (UEN 202971628M), a company incorporated in Singapore with its registered office at 100 Peck Seah Street, #10-18, Singapore 079333 ("ContentRush", "we", "us" or "our").

By accessing or using our website at contentrush.pro, submitting an enquiry, engaging our digital marketing services or otherwise interacting with ContentRush, you agree to be bound by these Terms. If you do not agree, you must not use our website or services. Where you enter into a separate written service agreement, statement of work or proposal with ContentRush, the terms of that document shall prevail over these Terms to the extent of any inconsistency.

2. Definitions

In these Terms, unless the context requires otherwise:

• "Services" means digital marketing agency services provided by ContentRush, including but not limited to content marketing, editorial strategy, content production, SEO, local SEO, technical SEO, paid media (Google Ads, Meta Ads and similar), social media marketing, email marketing, marketing automation, branding, creative strategy, conversion rate optimisation, analytics, lead generation and digital strategy;
• "Website" means contentrush.pro and all associated pages, subdomains and digital properties operated by ContentRush;
• "Client" means any individual or organisation that has entered into a paid engagement with ContentRush for Services;
• "Content" means text, images, video, audio, graphics, copy, designs, reports, strategies and other materials created, curated or delivered by ContentRush or supplied by the Client in connection with Services;
• "Confidential Information" means non-public business, financial, technical or strategic information disclosed by either party.

3. Nature of our business

ContentRush Pte. Ltd. is a premium digital marketing agency based in Singapore. We provide professional marketing services to corporate clients, SMEs and regional businesses. We are not an AI software platform, SaaS product vendor, IT outsourcing firm, fiction-writing school or standalone web development studio without integrated marketing delivery. References to "programmes", "retainers" and "services" on our Website describe agency engagements — not software licences or technology products.

4. Website use

You may use our Website for lawful purposes only. You agree not to:

• Use the Website in any way that violates applicable laws or regulations in Singapore or your jurisdiction;
• Attempt to gain unauthorised access to our servers, databases or internal systems;
• Transmit malware, viruses or harmful code through contact forms or other channels;
• Scrape, crawl or harvest data from the Website without our prior written consent;
• Impersonate ContentRush personnel or misrepresent your affiliation with our agency;
• Use the Website to distribute spam, unsolicited commercial messages or misleading content;
• Reproduce, redistribute or commercially exploit Website content without permission.

We reserve the right to suspend or terminate access to the Website for conduct that we reasonably believe violates these Terms or harms ContentRush, our clients or third parties.

5. Enquiries and proposals

Information on our Website — including programme descriptions, pricing ranges, case metrics and service overviews — is provided for general information only and does not constitute a binding offer. All engagements are subject to a formal proposal, statement of work or service agreement signed by both parties. ContentRush reserves the right to decline any enquiry at its sole discretion.

Submitting a contact form or content brief does not create a client relationship. A client relationship commences only upon execution of a written agreement and receipt of any required deposit or onboarding materials.

6. Service engagements

When you engage ContentRush for Services, the following general terms apply unless superseded by your specific agreement:

• Scope — Services are delivered as described in the signed proposal, statement of work or retainer schedule. Out-of-scope requests may incur additional fees subject to prior written approval;
• Client cooperation — You agree to provide timely access to brand assets, approvals, platform credentials, product information and designated points of contact necessary for delivery. Delays caused by incomplete client input may affect timelines without liability to ContentRush;
• Approvals — Content, creative assets and campaign configurations require client approval before publication unless otherwise agreed. ContentRush is not liable for consequences of client-approved materials;
• Third-party platforms — Paid media, social publishing and analytics depend on third-party platforms (Google, Meta, LinkedIn and others). ContentRush is not responsible for platform outages, policy changes, account suspensions or algorithm updates beyond our reasonable control;
• Subcontractors — ContentRush may engage vetted freelancers, specialists or sub-agencies to deliver Services, remaining responsible for overall quality and client communication.

7. Fees, payment and taxes

Unless otherwise stated in your agreement:

• Fees are quoted in Singapore Dollars (SGD) and exclude Goods and Services Tax (GST) unless specified;
• Retainer fees are invoiced monthly in advance; project fees follow the milestone schedule in your proposal;
• Payment is due within fourteen (14) days of invoice date unless a different term is agreed;
• Late payments may incur interest at one percent (1%) per month or the maximum rate permitted by Singapore law, whichever is lower;
• ContentRush may suspend Services for accounts more than thirty (30) days overdue;
• Advertising spend (media buy) is separate from agency fees and is payable directly to platforms or as pass-through costs per your agreement;
• All fees are non-refundable except where expressly stated or required by applicable law.

8. Intellectual property

Ownership of intellectual property is governed by your service agreement. In the absence of specific terms:

• ContentRush retains ownership of pre-existing methodologies, frameworks, templates, tools and proprietary processes used in delivering Services;
• Upon full payment, the Client receives a licence to use deliverables created specifically for the Client's engagement for the Client's internal and external business purposes;
• ContentRush may display anonymised or credited work in portfolios, case studies and marketing materials unless a non-disclosure agreement prohibits this;
• Client-supplied materials remain the Client's property. The Client warrants it has the right to provide such materials and grants ContentRush a licence to use them for Service delivery;
• Website content, branding, logos and design elements are owned by ContentRush and protected by copyright and trademark laws.

9. Confidentiality

Each party agrees to keep the other party's Confidential Information confidential and to use it only for purposes related to the engagement. This obligation survives termination for three (3) years, except for information that becomes publicly available through no fault of the receiving party, was already known to the receiving party, or must be disclosed by law or court order (with prior notice where permitted).

10. Marketing outcomes disclaimer

Important: ContentRush provides professional digital marketing strategy, editorial direction, content production, campaign management and analytics reporting. Marketing outcomes depend on numerous factors outside our sole control, including but not limited to market conditions, competitive landscape, advertising budget, creative execution quality, platform policies and algorithm changes, audience behaviour, seasonal trends, product-market fit and client approval timelines.

ContentRush does not guarantee, warrant or represent that any engagement will achieve specific results, including but not limited to:

• Search engine rankings, organic traffic levels or keyword positions;
• Follower counts, engagement rates, viral reach or social media growth;
• Click-through rates, conversion rates or cost-per-acquisition targets;
• Sales figures, revenue growth, lead volumes or pipeline value;
• Return on investment (ROI), return on ad spend (ROAS) or profit margins;
• Awards, press coverage or brand awareness metrics.

Any performance benchmarks, projections or case study metrics presented on our Website, in proposals or during discovery calls are illustrative, based on historical experience or anonymised client data, and are not promises of future performance. Past results do not guarantee future outcomes. Clients acknowledge that digital marketing involves inherent uncertainty and that ContentRush's obligation is to apply professional skill and care in delivering agreed Services — not to guarantee commercial results.

11. Warranties and disclaimers

ContentRush warrants that Services will be performed with reasonable skill and care consistent with industry standards for a premium digital marketing agency in Singapore. Except as expressly stated in a written agreement, all Services and Website content are provided "as is" and "as available" without warranties of any kind, whether express, implied or statutory, including implied warranties of merchantability, fitness for a particular purpose or non-infringement.

We do not warrant that the Website will be uninterrupted, error-free or free of security vulnerabilities. We do not claim official Google Partner, Meta Partner or similar platform partner status unless separately authorised and documented in writing.

12. Limitation of liability

To the maximum extent permitted by the laws of Singapore:

• ContentRush's total aggregate liability arising out of or in connection with any engagement or these Terms shall not exceed the total fees paid by the Client to ContentRush in the twelve (12) months preceding the claim;
• ContentRush shall not be liable for any indirect, incidental, special, consequential or punitive damages, including loss of profits, revenue, data, goodwill or business opportunity, even if advised of the possibility of such damages;
• ContentRush is not liable for failures or delays caused by events beyond our reasonable control, including natural disasters, government actions, platform outages, internet disruptions or third-party service failures.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or any liability that cannot be excluded under Singapore law.

13. Indemnification

You agree to indemnify, defend and hold harmless ContentRush, its directors, officers, employees and agents from any claims, damages, losses, liabilities and expenses (including reasonable legal fees) arising from: (a) your breach of these Terms; (b) your violation of applicable law; (c) content or materials you supply that infringe third-party rights; or (d) your use of deliverables in a manner not authorised by your service agreement.

14. Term and termination

For retainer engagements, either party may terminate with thirty (30) days' written notice unless a different notice period is specified in the service agreement. For project engagements, termination follows the terms of the signed proposal.

ContentRush may terminate immediately if you breach these Terms, fail to pay invoices when due, engage in conduct harmful to our reputation or violate platform advertising policies through client-directed actions. Upon termination, you remain liable for fees incurred up to the termination date and any non-cancellable third-party costs.

15. Personal data

Our collection and use of personal data is governed by our Privacy Policy, which complies with Singapore's Personal Data Protection Act 2012 (PDPA). By using our Website and Services, you acknowledge our privacy practices as described therein.

16. Governing law and dispute resolution

These Terms are governed by and construed in accordance with the laws of the Republic of Singapore, without regard to conflict-of-law principles. Any dispute arising out of or in connection with these Terms or our Services shall first be attempted to be resolved through good-faith negotiation between the parties.

If negotiation fails within thirty (30) days, either party may refer the dispute to mediation administered by the Singapore Mediation Centre or another mutually agreed mediator. If mediation is unsuccessful, the dispute shall be submitted to the exclusive jurisdiction of the courts of Singapore.

17. General provisions

• Entire agreement — These Terms, together with any signed service agreement and our Privacy Policy, constitute the entire agreement regarding Website use. Service agreements govern paid engagements;
• Severability — If any provision is found unenforceable, the remaining provisions remain in full force;
• Waiver — Failure to enforce any provision does not constitute a waiver of that provision;
• Assignment — You may not assign your rights under these Terms without our written consent. ContentRush may assign its rights in connection with a merger, acquisition or sale of assets;
• Notices — Notices to ContentRush should be sent to [email protected] or our registered office address. Notices to Clients will be sent to the email address on file;
• Force majeure — Neither party is liable for delays caused by events beyond reasonable control.

18. Changes to these Terms

ContentRush may revise these Terms from time to time. The "Last updated" and "Effective from" dates at the top of this page indicate the current version. Material changes will be posted on the Website with reasonable notice. Continued use of the Website after changes take effect constitutes acceptance of the revised Terms. Active client engagements are governed by the Terms in effect at the time of signing unless both parties agree otherwise in writing.

19. Contact

For questions about these Terms, please contact:

ContentRush Pte. Ltd.
100 Peck Seah Street, #10-18, Singapore 079333
Email: [email protected]
Phone: +65 6612 9348

Related policies: Privacy Policy · Cookie Policy · Legal imprint